Last updated: [Date]
At Ishvara Art, every piece is selected and packed with care. We want you to be happy with what arrives at your doorstep.
Because many of our products are handcrafted and some may be fragile, our return policy is designed to protect both the customer and the artwork.
1. Returns
We accept returns for eligible products within 7 days of delivery, provided that:
- The product is unused.
- The product has not been damaged after delivery.
- The product is in its original condition.
- Original packaging and accessories are retained.
- The product is returned securely and safely.
The return request must be raised within 7 days of delivery.
2. Damaged Products
We take special care while packaging fragile products.
If your order arrives damaged, please contact us within 48 hours of delivery.
Please send:
- Your order number
- Photographs of the outer packaging
- Photographs of the damaged product
- A clear video showing the package and product, where possible
This information helps us assess the damage and coordinate with our courier partner.
If the damage is verified, Ishvara Art may offer a replacement or refund, depending on product availability.
3. Incorrect Product
If you receive an item different from the one you ordered, please contact us within 48 hours of delivery with your order number and photographs/video of the product received.
Once verified, we will arrange an appropriate replacement or refund.
4. Manufacturing Defects
If a product has a genuine manufacturing defect, please contact us as soon as possible after delivery.
We will review the issue and, where applicable, provide a replacement, repair or refund.
Minor variations resulting from handcrafted production are not considered manufacturing defects.
5. Non-Returnable Products
The following products are generally not eligible for return:
- Customised or personalised products
- Made-to-order products
- Products specifically marked as non-returnable
- Products damaged after delivery due to improper handling
- Products that have been altered, used or modified
- Products returned without their original packaging where the packaging is necessary for safe resale
6. Change-of-Mind Returns
If you simply change your mind after receiving the product, a return may be accepted only if the product is eligible under this policy and remains unused and in original condition.
[Choose one before publishing: Customer pays return shipping / Ishvara Art deducts return shipping from the refund.]
7. Refunds
Once the returned product reaches us, it may be inspected to verify its condition.
After approval, the refund will be initiated to the original payment method or another appropriate payment method.
Refund processing may take approximately 5–7 business days after approval, depending on the payment provider or bank.
8. COD Orders
For Cash on Delivery orders, refunds, where applicable, may be processed through UPI or bank transfer after the customer provides the required details.
9. Refund for Cancelled Orders
If an order is successfully cancelled before dispatch, the refund will be processed according to our Cancellation Policy.
10. How to Request a Return
Please contact us at:
Email: [your email]
WhatsApp: [your number]
Please include:
Order Number + Reason for Return + Photos/Videos
Our team will guide you through the next steps.